Password Assistance
To reset or change your password, go to http://pwdreset.253000xa.com/.
Reset/Change PasswordCurrent Jackson College students, employees, and retirees now have the ability to reset their password 24 hours a day, seven days a week, without contacting the Solution Center for assistance by enrolling in JC’s Self Service Reset Password Management service.
SSRPM allows those eligible for enrollment the ability to manage their network services account password which controls access to:
- Jackson College Computers
- JetStream
- My Courses
- Office 365 E-mail
My Network Services Default Password
Your default password is the first letter of your first name CAPITALIZED, the first letter of your last name in lowercase, two digits of your day of birth (not month), the last two digits of your birth year and the last four digits of your student ID.
Frequently Asked Questions:
WHERE DO I FIND MY ID NUMBER?
Your student ID number is available on your student paperwork (acceptance letter, student bill, printed class schedule, etc). You may also visit any Student Services location. A valid state issued picture ID is required for release of your student ID number. If you are an employee, your employee ID number is available from the Human Resources Office.
SHOULD I CHANGE MY DEFAULT PASSWORD?
Yes, you should change your default password. When you change your password, you must use a complex password.
WHAT IF I HAVE A PROBLEM CHANGING MY PASSWORD?
If you encounter any problems, please contact the JC Solution Center by calling 517.796.8639, by email at jcsolutioncenter@253000xa.com, or by LiveChat located in the lower right-hand corner of this web page. LiveChat support is only available during times when the Solution Center is open.
Our Solution Center hours are located here: Solution Center Hours
ID number requests must be obtained through Student Services (students) or Human Resources (employees) and will require a state-issued picture ID.
WHY IS PASSWORD SECURITY IMPORTANT?
As a Jackson College student and/or employee you have access to many resources on the college network. In order to gain access to these resources you must prove your identity to get into the system. Part of that identity is providing a password along with your username. If your password was accessed by another person (intruder) that intruder would not only be able to represent themselves as you, they would also be able to access and/or destroy all of your electronic files. Once access has been gained into your account the entire Jackson College network is then at risk. If the intruder had enough knowledge and experience they could then access other computers and systems on the network which in turn could cause a major security breach.
WHEN DOES MY PASSWORD EXPIRE?
Student, employee and retiree passwords are set to expire every 4 months.
WHAT IS MY USERNAME?
Your username is the first seven letters of your last name, the first seven letters of your first name, and your middle initial. No spaces. No punctuation.
Note: Student usernames are followed by a domain of @my.253000xa.com while employee usernames are followed by a domain of @253000xa.com.